Anyway, last October I bagged a bargain pair of Schwalbe Land Cruiser tyres for my commuter bike to provide a tad more comfort and a lot more traction on the off road sections of my commute. I fitted them at the same time and they seemed great. However, a couple of weeks ago the rear tyre ruptured in the middle of the tread, shredding the inner tube and leaving me stranded (almost - I managed a basic fix using Sam's empty plastic bag of nuts that let me limp along for another couple of KM). The tyre had become really deformed and had a big bleb in it before it finally gave in. I had no choice but to carry on riding on it though.
|Hole in tread of tyre|
|Seen from inside of tyre|
Sometimes just asking can be beneficial. I might have just disposed of the tyre and bought a new one.
How about you? Have you had any examples where customer service is beyond what you expected and surprised you?